We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible, but we do understand that under unforeseen conditions it is necessary to replace/ return the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
If you have received damaged product or the wrong item, please mail us at merness2020@gmail.com with your order number and couple of pictures of the material within 7 Days of delivery.
We will try and replace the product as soon as possible or issue a refund after deducting Rs. 250 as per standard deduction for the ‘to & fro’ journey of the package.
At MERNESS each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we issue refund after deducting Rs. 250 as pickup and processing fee.
Sale of clearance sale items as defined are final and will not be exchanged.
Do not like the product / Product not as per the picture shown:
We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 7 Day exchange/ return policy in such cases. It is applicable in case of non-sale items. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale items.
Please mail at merness2020@gmail.com with order number and reason for return.
We will get back to you with return packing slip and pickup arrangements in 24-48 hours. (if the pickup is not available at your pin code then please send the package back to us and we will reimburse upto INR 100/- as the courier charges)
As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
Store credit is valid for lifetime. There is no expiry.
We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever-increasing collection.
Sale of clearance sale items are final and will not be exchanged.
Need help?
Contact us at merness2020@gmail.com for questions related to refunds and returns.